Mystery Shopper

Mystery Shopper Companies – What You Need to Avoid

Although the majority of mystery shopper companies in existence are reputable and honest, some are not. As customer demand has increased, the number of mystery shopper companies has skyrocketed. Today, you will find more than 400 just in the United States. A quality company will have the customer, as well as shopper at the forefront of concern, working hard to provide services that will improve customer satisfaction, reduce liability, and increase profit. To show the huge growth, from 2003 to 2004, mystery shopper companies increased by more than 11%. It is estimated that more than eight million shops were performed in the year 2004 alone, making this an industry with a value around $600 million.

While it may seem self explanatory of what factors you would want to take into consideration when choosing mystery shopper companies to partner with, we wanted to outline a few specific details to help you to make your selection. Unfortunately, just like in almost every business type today, there are a few bad businesses that make the rest of the industry look bad. So, when you are looking for mystery shopper companies to partner with, keep this in mind.

Of all known issues that relate to mystery shopper companies, fraud with bad checks or other payment means is by far the most serious and prevalent. In this case, consumers are being sent letters or finding classified advertisements that promise a way of earning quick cash or gifts by performing mystery shops and/or service evaluations. One scheme in particular involves so-called mystery shopper companies, asking shoppers to cash checks, followed by wiring the money back to a certain address, most often to a foreign country.

The potential mystery shopper is told that they will be able to keep some of the check, but when the check is cashed, it will bounce leaving potentially large financial issues for the person who cashed it. While efforts have been taken to educate people of this potential scam, there are still people out there trying to take advantage of innocent people; so be aware of this when you are searching for companies to work with.

While there are some bad companies out there, there are many more great ones to consider partnering with. The true dedication of the best mystery shopper companies is to provide the highest quality customer service and the most valuable information for the clients that are served.

Some of the tips provided by the executive director of MSPA include never paying a fee, even a small one, to become a mystery shopper. If you are asked for anything more than $10, red flags should be raised. The real, mystery shopper companies are happy to hire on quality shoppers free. Additionally, mystery shopping companies that make a promise to pay for services using money transfer or some type of check cashing service, run! As with GFK, the professionals at MSPA have worked diligently in building their 200-member base company, servicing the world and they will work just as hard to stop fraudulent attempts on customers and shoppers alike.

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